General Description

The ticket system allows users to create private conversations with your server's support team in an organized and efficient manner. Using Discord's private threads, users can open tickets to request help, report issues or any other reason you have configured.

🎫

Organized Tickets

System based on Discord's native threads to keep conversations organized

🔒

Guaranteed Privacy

Only the creator user and support team can see the content

⚙️

Highly Customizable

Configure multiple ticket types with custom messages and buttons

📊

Complete Records

Detailed tracking of all actions performed in the system

Main Features

🧵

Private Threads

Uses Discord's native thread system to keep conversations organized and private.

✓ Automatic organization ✓ Native notifications ✓ Familiar interface
🎨

Complete Customization

Configure multiple ticket types with custom messages, colors, emojis and styles.

✓ Multiple categories ✓ Custom messages ✓ Colors and emojis
🛡️

Access Control

Define specific permissions for roles and individual users with granular control.

✓ Role permissions ✓ Individual permissions ✓ Granular control
📝

Detailed Records

Complete tracking of all actions performed in the ticket system.

✓ Activity logs ✓ Complete history ✓ Advanced auditing
🚀

Intuitive Interface

Easy to use for both administrators and regular users.

✓ Simple setup ✓ Intuitive use ✓ Smooth experience

Configuration Commands

/config tickets

Administrator

Opens the main ticket configuration menu with all available options

/config tickets
Main command to access all functions

Configuration Process

Step-by-step guide to configure the ticket system

1

Create a New Ticket

From the main menu, select "Manage Tickets" and then "Create New Ticket".

Initial Configuration:

  • Button channel: Where users will see the ticket buttons
  • Log channel: To record all system activity
2

Configure Permissions

Define who can manage or simply view tickets.

🛡️ Management Permissions

Full control over tickets

  • Create and close tickets
  • Add/remove users
  • Archive tickets
Mandatory to configure

👀 View Permissions

Only view tickets without interacting

  • View ticket content
  • Read conversations
  • No management permissions
Optional
3

Customize Messages

Configure the messages that users will see.

📢 Open Tickets Message

The main message containing the buttons

Customizable title Detailed description Custom color Optional image

🎫 Ticket Opened Message

The message that appears when the ticket is created

Personalized greeting Clear instructions Contact information Response time
4

Configure Buttons

Add up to 5 different buttons for different ticket types.

🎨 Visual Customization

  • Custom text
  • Unique emojis
  • Button styles
  • Specific colors

🏷️ Name Format

  • Unique names per type
  • Customizable variables
  • Automatic numbering
  • Clear identification

💬 Response Messages

  • Automatic response
  • Specific context
  • Clear instructions
  • Relevant information
5

Save and Deploy

Upon completing configuration, the system activates automatically.

🔧

Automatic Configuration

Channel permissions are configured automatically

📤

Message Sending

The message with buttons is sent to the selected channel

✅

Active System

Users can start creating tickets immediately

Ticket Naming Format

Customize how tickets are named using dynamic variables.

{id}
Unique auto-incremental number per ticket type
Example: 1, 2, 3...
{userid}
ID of the user opening the ticket
Example: 123456789012345678
{usertag}
Discord username
Example: User#1234

Format Examples

support-{id}-{usertag}
support-1-User#1234
ticket-{id}
ticket-5
{usertag}-help
User#1234-help
query-{userid}
query-123456789012345678

Ticket Interaction

👥 For Users

👆

1. Click

User clicks on the corresponding button to open a ticket

→
🎫

2. Ticket Created

A private thread is created where only the user and team can participate

→
🔔

3. Notifications

Receives notifications when staff responds to their ticket

🛠️ For Support Team

➕

Add Members

Can add additional users to the ticket when necessary

➖

Remove Members

Can remove users from the ticket if appropriate

📦

Archive Tickets

Upon completion, can close and archive the ticket

🔓

Reopen Tickets

Archived tickets can be reopened if necessary

Usage Tips

🎯

Specific Types

Configure different ticket types for different needs (technical support, reports, suggestions)

🎨

Distinctive Colors

Use different colors for each ticket type to identify them easily

💬

Clear Messages

Configure clear messages that explain the purpose of each ticket type

📊

Review Logs

Review logs periodically to monitor activity and improve service

🔐

Secure Permissions

Assign management permissions only to trusted team members

⚡

Quick Response

Establish clear response times and try to meet them consistently

Best Practices

✅

Complete Initial Setup

Dedicate time to configure all aspects before activating the system

✅

Team Training

Make sure your team knows how to use all available functions

✅

Constant Monitoring

Regularly review operation and adjust as needed

✅

User Feedback

Collect user feedback to improve the system